GoRelocate.com is a marketplace for all individuals and business organisations who need relocation related services for themselves, their employees or their business partners. This includes private individuals moving from one location to another, people retiring or moving abroad, companies managing the relocation of their global workforce, contractors and even government investment agencies wishing to make corporate relocation more easy, transparent and cost / time effective for potential investors.
|Customers can order services by using their credit card via the Stripe.com Payment Gateway which has been integrated to our checkout process. You will need to open a simple and free Stripe Standard Account at www.stripe.com in order to receive payments from customer.
Customers will make their payment via Stripe on our checkout page. Stripe will process the payment to you directly, minus our platform commission. GoRelocate does NOT handle the customer payment. It is managed directly via Stripe.com trusted payment gateway.
All payments have a standard 7-day payment process. It means that the customers payment has been ‘reserved’ (e.g. blocked on their credit card) and will be paid out to the vendor after 7 days. If the vendor does not wish to accept the customers order, or the customer has ordered the wrong product / service, then the vendor can request that the payment be refunded to the customer. This 7 day period allows for refunds, changes and vendor refusals (e.g. after a due diligence process).
No problem. If a customer orders the wrong service they can ask the vendor for a refund. Then the customer can order the new correct service as suggested by the vendor.
Service Delivery Language is the language(s) which a vendor will offer to their customer on each product that they offer – as a STANDARD service – and not at an additional cost. This language service includes all communication and documentation, except where this documentation is only available in original language (e.g. government laws / rules). Vendors will be expected to explain any non-translated documents to the customer.
Yes. Our marketplace allows customers to buy a product / service immediately online. In order to do this, customers must understand clearly what they are buying and how much that product / service costs.
Firstly, GoRelocate.com is 100% independent.
All vendors are approved by the GoRelocate management team who have almost 10 years experience in the relocation industry. All vendors must either be a member of their professional association or demonstrate that their most authorised person has minimum of 3 years senior management experience in the chosen industry.
Currently, this is not possible. We may offer this option in the near future. You can offer a free service as an additional benefit to an existing product/service.
Example: You offer free airport collection when a customer orders your Home Search service.
We believe in a win-win-win for customers, vendors and us of course.
Vendor registration is free. We charge a percentage of each transaction going through our platform. This fee is called the Marketplace Commission. The current fees are;
7.5% (seven point five percent) of each transaction.
Currently, this fee also includes the fees charge by the Stripe.com payment gateway for customer payments, though this may be reviewed in Q1 2018.