GoRelocate FAQ

GoRelocate.com | Provider Registration & On-boarding Process

This is a summary of the Provider Registration & On-boarding Process.  We hope the registration and on-boarding process is simple and easy. If not, please tell us how we can improve it. We welcome your feedback.

Special Offer: We currently offer FREE Onboarding Support.

 General Steps:

1. Register as a provider on GoRelocate.com/my-account (Register Form )
2. You will recieve a ‘Provider Registration Approval’ email within 48 hours.
3. You Log in to your GoRelocate.com Dashboard (gorelocate.com/my-account)
4. In the Provider Dashboard you can;
   • Update/edit your Provider Profile
     • We give you access to the simple Services Editing Guide
   • You Update / edit your Provider Service(s)
   • You change status of your selected services from “draft” to “pending”
5. We approve your profile / service updates /edits
6. We send you confirmation that your products are “published” on GoRelocate.com and customers can now buy your services.

Yes. You can send us your request to create / upload a new service. Please provide us with all information and details. If we approve it, then we will upload the service to your list of services.

Yes – and no.

You can make the following changes to an existing service template:

1. Service price
2. Service attribute variations (e.g. Choose English or English & French, as a variation on the attribute “Service Delivery Language”)
3. Add more information to the bottom  of the General Description in the service descriptions.

You can not change:

1. Basic General Description or Short Description
2. Types of attributes listed (choose “none” if you dont want to offer any specific attribute(s) ).
3. Anything else.

You can propose a new service. Send your full requirements to services@gorelocate.com and we will consider your request.

Yes. Our marketplace allows customers to buy a service immediately online. In order to do this, customers must understand clearly what they are buying and how much that service costs.

No. You can offer a free additional extras as an additional benefit to an existing service.

Example: You offer free airport collection when a customer orders your Home Search service.

Customers pay directly at the checkout page via the popular STRIPE.COM payment gateway. Stripe will forward the customers payment to the provider after seven days*, minus the GoRelocate Marketplace Commission (currently 12.5%). Stripe.com is a global leader in secure online marketplaces such as Booking.com and others. (*Note: explanation of the Stripe payment conditions can be read here. https://stripe.com/docs/payouts#7-day).

Provider Stripe Account

You will need to open a simple and free Stripe Standard Account at www.stripe.com  in order to receive payments from customers. Opening the account is FREE and takes just a few mintues.

GoRelocate does NOT handle the customer payment. It is managed directly via Stripe.com trusted payment gateway.

We believe in a win-win-win for customers, providers and us of course. Provider registration is free.  We charge a percentage of each transaction going through our platform. This fee is called the Platform Fee. There is also a payment fee for using the Stripe.com payment gateway.

Customers order services by using their credit card via the Stripe.com Payment Gateway which has been integrated to our checkout process.

If a customer orders the wrong service they can ask the provider for a refund. Then the customer can order the new correct service as suggested by the provider.

Yes. You can add any document or form you wish. You can add different forms / documents for each service or the same form / document for all services. You can also add your Terms & Conditions. The customer will be asked to complete any forms/documents BEFORE they purchase the service at the checkout process.

Customers are able to rate the services from all providers. These reviews are public on GoRelocate.com

Nobody is perfect. We realise from time to time that providers cannot always offer 100% satisfaction to every customer.. We also realise that sometimes customers expectations are not met, or in some cases, unrealistic.

Providers are able to dispute a customers rating review using three options:

1. Do nothing and leave the review public.
2. Contact the customer to resolve any open issues.
3. Go to arbitration.

Unlike some marketplaces, we do NOT remove any ratings (good or bad), unless there is a legal or other serious reason to do so. We believe in full transparency, in all its good and not so good forms.

If a customer and a provider go to arbitration, we will accept the findings of the arbitration, and will remove a negative rating, if arbitration favours the provider.

We believe this is the fairest solution for everyone.

GoRelocate.com is a marketplace for all individuals and business organisations who need relocation and immigration related services for themselves, their employees or their business partners.

This could include private individuals moving from one location to another or people retiring or moving abroad.

It is also used by companies managing the relocation of their global workforce and contractors.  Our platform can also be used by  government  and regional development / investment agencies (FDI/RDA) wishing to make corporate relocation easier, more transparent and cost / time effective for potential investors.

Customers are able to rate the service/product from all vendors. These reviews are public on the www.gorelocate.com marketplace.

Nobody is perfect. We realise from time to time that vendors cannot always offer 100% satisfaction to every customer.. We also realise that sometimes customers expectations are not met, or in some cases, unrealistic.

If you are a vendor, and you dispute a customers rating review, then you have three options:

1. Do nothing.
2. Contact the customer to resolve any open issues.
3. Go to arbitration.

Unlike some marketplaces, we do NOT remove any ratings (good or bad), unless there is a legal or other serious reason to do so. We believe in full transparency, in all its good and not so good forms.

If a customer and a vendor go to arbitration, we will accept the findings of the arbitration, and will remove a negative rating, if arbitration favours the vendor.

We believe this is the fairest solution for everyone.

No.

All payments have a standard 7-day payment process. It means that the customers payment has been ‘reserved’ (e.g. blocked on their credit card) and will be paid out to the vendor after 7 days. If the vendor does not wish to accept the customers order, or the customer has ordered the wrong product / service, then the vendor can request that the payment be refunded to the customer. This 7 day period allows for refunds, changes and vendor refusals (e.g. after a due diligence process).

Customers pay directly at the checkout page via the Stripe.com payment gateway. Stipe will forward the customers payment to the vendor after seven days, minus the GoRelocate Marketplace Commission (currently 7.5%)

Customers can order services by using their credit card via the Stripe.com Payment Gateway which has been integrated to our checkout process.

GoRelocate does NOT handle the customer payment. Customers are re-directed to the Stripe.com payment gateway page at Checkout page on GoRelocate.com

Service Delivery Language is the language(s) which a provider will communicate to their customer on each service that they offer – as part of a STANDARD service – and not at an additional cost.  This language service includes all communication and documentation, except where this documentation is only available in original language (e.g. government laws / rules).  Providers will be expected to explain any non-translated documents to the customer.

Our General Terms & Conditions are listed on the site at www.gorelocate.com/terms-and-conditions

All proiders are eligible to offer their services on GoRelocate.com if they can demonstrate their professional qualifications and / or experience.  This means customers have access to all types and sizes of providers, to make sure there is a relevant option for all customers.

Firstly, it is important to say that GoRelocate.com is 100% independent. We are not a relocation, immigration or any other type of related service provider – unlike some ‘similar’ ‘independent’ marketplaces!

All providers are approved by the GoRelocate management team who have more than 10 years experience in the relocation industry. All providers must either be a member of their professional association and / or demonstrate that their most authorised person has minimum of 3 years senior management experience in the chosen industry.