If your local currency is Euro, then yes. We currently operate our marketplace with Euro currency only. We will add other major currencies during November/December 2018.
No problem. We have created an automatic 7-day cooling off period, which means you have 7 days to cancel your purchase.
Customers are able to rate the service/product from all vendors. These reviews are public on the www.gorelocate.com marketplace.
Nobody is perfect. We realise from time to time that vendors cannot always offer 100% satisfaction to every customer.. We also realise that sometimes customers expectations are not met, or in some cases, unrealistic.
If you are a vendor, and you dispute a customers rating review, then you have three options:
- Do nothing.
- Contact the customer to resolve any open issues.
- Go to arbitration.
Unlike some marketplaces, we do NOT remove any ratings (good or bad), unless there is a legal or other serious reason to do so. We believe in full transparency, in all its good and not so good forms.
If a customer and a vendor go to arbitration, we will accept the findings of the arbitration, and will remove a negative rating, if arbitration favours the vendor.
We believe this is the fairest solution for everyone.
GoRelocate.com is a marketplace for all individuals and business organisations who need relocation related services for themselves, their employees or their business partners. This includes private individuals moving from one location to another, people retiring or moving abroad, companies managing the relocation of their global workforce, contractors and even government investment agencies wishing to make corporate relocation more easy, transparent and cost / time effective for potential investors.
|Customers can order services by using their credit card via the Stripe.com Payment Gateway which has been integrated to our checkout process. You will need to open a simple and free Stripe Standard Account at www.stripe.com in order to receive payments from customer.
Customers will make their payment via Stripe on our checkout page. Stripe will process the payment to you directly, minus our platform commission. GoRelocate does NOT handle the customer payment. It is managed directly via Stripe.com trusted payment gateway.
All payments have a standard 7-day payment process. It means that the customers payment has been ‘reserved’ (e.g. blocked on their credit card) and will be paid out to the vendor after 7 days. If the vendor does not wish to accept the customers order, or the customer has ordered the wrong product / service, then the vendor can request that the payment be refunded to the customer. This 7 day period allows for refunds, changes and vendor refusals (e.g. after a due diligence process).
No problem. If a customer orders the wrong service they can ask the vendor for a refund. Then the customer can order the new correct service as suggested by the vendor.
Service Delivery Language is the language(s) which a vendor will offer to their customer on each product that they offer – as a STANDARD service – and not at an additional cost. This language service includes all communication and documentation, except where this documentation is only available in original language (e.g. government laws / rules). Vendors will be expected to explain any non-translated documents to the customer.