How do refunds work?
All payments have a standard 7-day payment process. It means that the customers payment has been ‘reserved’ (e.g. blocked on their credit card) and will be paid out to the vendor after 7 days. If the vendor does not wish to accept the customers order, or the customer has ordered the wrong product / service, then the vendor can request that the payment be refunded to the customer. This 7 day period allows for refunds, changes and vendor refusals (e.g. after a due diligence process).